Relationship Review
Change is more than inevitable. In today’s business environment, it is constant. Whether you are a service provider or vendor, or, an employer currently insourcing, co-sourcing, or outsourcing some or all of your HR / benefits / payroll business functions, you are subject to change. New competitors, evolving technologies, and restructuring are just a few of the factors that can significantly impact the ROI and effectiveness of your service delivery solutions. Evaluating your partnerships for continuing ”fit” is essential.
Sourcing Analytics offers Relationship Reviews to all parties involved in your sourcing partnership, whether for periodic review and adjustment, or to meet an explicit program or project need.
With the participation of provider and employer managers, as well as financial, technical, and departmental teams, these assessments can be utilized at any point in time to improve a relationship straining under changing financial or other business factors, or to resolve unmet partnering expectations. When used proactively, Relationship Reviews frequently identify new opportunities or reconfigured service solutions.
Process review and process redesign are a fundamental element of these assessments, resulting in identification of enhanced working methods, and related recommendations for improved financial and service performance levels.
Our Approach
- Interview vendors, providers, and clients
- Identify challenges and opportunities
- Mediate and recommend, as needed
- Redesign and renegotiate, as needed
- Follow-up analysis to measure success of recommendations
Your value
- Truly independent third party means unbiased outcome
- Provider and employer-side expertise facilitates commitment of all partners to successful relationship
- Facilitates focus on key issues – challenges as well as opportunities
- Measurement of future progress
